Privacy Policy of Mad Casino: Your Data, Our Priority
At Mad Casino, we take your privacy and the protection of your personal data extremely seriously. This policy transparently describes how we handle the information we collect from you when you use our services. We strive to provide you with a safe and fair gaming environment, where your data is protected at all times.
By using the Mad Casino website and services, you agree to the terms set out in this Privacy Policy. We advise you to read this document carefully to be fully aware of our procedures. Your trust is essential to us.
Data Collection
We collect various personal data when you register with Mad Casino and use our services. This process is necessary to offer our online gaming activities and to comply with legal obligations. The information collected typically includes identity data, such as your name, date of birth, and address, which are required for verification processes.
In addition, we collect your contact details, including email address and phone number, to communicate with you about your account and our services. Transaction data, such as information about deposits and withdrawals, is also recorded to process financial transactions and comply with anti-money laundering regulations. We ensure that all collected data is relevant and proportionate to the purposes for which it is processed, and that Mad Casino always acts in your best interest.
Use of Data
The collected data is primarily used to provide and continuously improve our online gaming services. We use this information to manage your account, process deposits and withdrawals, and ensure you have access to all our games and features within Mad Casino. By analysing your data, we can personalise your experience, show you relevant offers, and optimise the user-friendliness of our platform.
Furthermore, we use your information to ensure the security of your account and prevent fraud. This includes monitoring activities to detect irregularities and respond to potential security risks. We also comply with the legal and regulatory requirements applicable to a licensed casino, including obligations regarding responsible gaming and customer due diligence.
Data Protection
The security of your personal data is of utmost importance to us. We implement advanced technical and organisational security measures to protect your information against unauthorised access, disclosure, alteration, or destruction. Our systems are designed for maximum security, with continuous monitoring and updates to anticipate new threats.
We use SSL (Secure Socket Layer) encryption to encrypt all communication between your browser and our servers, ensuring sensitive data such as passwords and financial details are securely transmitted. Additionally, we apply strict access controls and advanced security protocols to guarantee the confidentiality and integrity of your information within our internal processes. At Mad Casino, we ensure that all data processing complies with the highest security standards.
Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience and optimise the functionality of our platform. Cookies are small text files stored on your device that help us remember your preferences, such as language settings, and keep you logged in. They also enable us to collect anonymous statistics about website traffic.
This data is used to analyse our website's performance, understand which pages are most popular, and identify any issues. You have full control over your cookie preferences and can manage or delete them at any time via your browser settings. However, disabling certain cookies may affect the functionality and your user experience of Mad Casino's services.
Sharing with Third Parties
We understand the importance of confidentiality and do not share your personal data with third parties for marketing purposes. However, your data may be shared with carefully selected service providers who are essential for the operation of our platform and the delivery of our services. These include, for example, payment processors, fraud prevention service providers, and software vendors who support the technical infrastructure.
All these parties are contractually obliged to protect your data in accordance with our standards and applicable law. We never sell, rent, or trade your personal data to third parties for commercial purposes. Only when legally required or when necessary to enforce our terms and conditions may we be obliged to share information with authorities or regulatory bodies.
User Rights
In accordance with the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data. You have the right to access the data we hold about you, so you can verify its accuracy. Additionally, you can request rectification of inaccurate or incomplete data. If the data is no longer necessary for the purposes for which it was collected, you also have the right to request deletion of your data.
You can exercise these rights by contacting our Data Protection Officer via the contact details provided at the bottom of this policy. We will carefully assess your request and respond within the legally stipulated timeframes. We strive to give you full control over your personal information and to safeguard your privacy at all times.
Data Storage
We retain your personal data for the period strictly necessary for the purposes for which it was collected. This includes providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements. The exact retention periods vary by data type, depending on the nature of the information and relevant legal requirements.
Legal obligations, for example, under anti-money laundering legislation and tax regulations, may require certain data to be retained for a specific period, even after you have closed your account. Once your data is no longer needed, we will securely destroy or anonymise it so that it can no longer be traced back to you. We maintain a strict retention policy to guarantee the privacy of your data.
Contact and Complaints
For all questions, comments, or concerns regarding this Privacy Policy or how we process your data, our dedicated team is ready to assist you. You can contact our Data Protection Officer via email at [email protected] or through our live chat feature on the website. We strive to provide you with prompt and efficient service.
Should you be dissatisfied with how we handle your privacy, you also have the right to lodge a complaint with the competent supervisory authority for data protection in your jurisdiction. However, we encourage you to contact us first, so we have the opportunity to address your concerns directly. If you have general questions about Mad Casino that are not directly related to privacy, you can always visit our Home page for a complete overview of our services and offerings. This Privacy Policy may be updated from time to time; the most recent version is always available on the Mad Casino website. This policy was last updated on 2026.